Assist the customer service manager with daily operations.  Manage and maintain ICFS customer relations.  Supervise, review and reconcile daily work and implement Bank’s policies and procedures.  Provide guidance and training to staff.  Communicate with related parties for business development and/or promotional issues.  Control and minimize any operational and financial risks in the department.  Schedule work hours for staff members to reach a high level of efficiency and maintain a high level of customer service.  Perform work assigned by customer service manager and top management.

POSITION DUTIES & RESPONSIBILITIES:

Business Development

• Effectively utilizes marketing skills and consistently networks to cross-sell bank products and services.

Customer Service

• Maintain favorable customer relations by using proper judgment , discretion and initiative to address customer needs. Provide professional, high quality and friendly service to overseas customers. Handle complex transactions associated with account activity and customer inquiries.

Operational Management

• Supervise, review and reconcile daily work. Implement and monitor unit operations and internal control. Develop and conduct training for staff members. Coordinate with BSP or other correspondent banks on customer’s transactions and services.  

Administration Duties

• Perform various administrative functions as required, including work hour schedule, performance, evaluations and participation in marketing plan.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Three years of business related college courses taken from a credited school combined with a minimum three to five years of previous banking experience. Good sales and leadership aptitudes. Working knowledge of overall banking operations, risk management, service, and sales environment. Ability to work on multiple tasks accurately. Exhibit adaptability in a team oriented environment. Detailed knowledge of bank policies and procedures, rules and regulations. Good verbal and written communication skills, as well as problem-solving skills. Complete knowledge of all bank products/services, all teller procedures/policies and basic office equipment (inclusive of computer operations relevant to performing tasks). Ability to positively interact with customers and staff in difficult and demanding situations.

Individuals are expected to comply with all applicable banking laws and regulations, Bank policies and procedures and Code of Conduct.

Far East National Bank is an Equal Opportunity Employer. M/F/D/V.