Learn how to reduce your risk of fraud and identity theft.
Fraudulent Emails and Websites
Far East National Bank will not ever request personal or account information through email. These emails are sent by unscrupulous individuals to thousands of random email addresses at a time. They ask you to visit a phony website and provide personal and confidential information, including your online user names, passwords, Social Security numbers, and bank account numbers. Although the website may look like the bank’s site, it is not. Far East National Bank will never ask for your personal or account information via email.
IMPORTANT: If you receive an e-mail requesting personal information, you should not provide it or click on a link -- even if it looks like the request comes from a legitimate website.
Below is a sample phishing e-mail:
Subject: Found error! Please resubmit fenb-us.com.com urgenos
Security Key: dlruzfujrkszkq45j634bs7muof nnwhgg
Dear Far East National Bank Customer:
During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. Either your information has been changed or incomplete, as a result your access to use our services has been limited. Please update your information.
To update your account information and start using our services please click on the link below: http://www.fenb-us.com/internetBanking/RequestRouter?requestCmdid=DisplayLoginPage
Note: Requests for information will be initiated by Far East National Bank Business Development; this process cannot be externally requested through Customer Support.
Far East National Bank Accounts Department.
Pop-ups are the advertisements that "pop up" in a separate browser window. When you click on some of these pop-ups, it's possible that you might also inadvertently download "spyware."
Pop-up ads may sometimes look like they come from a respected financial institution and ask you to enter personal financial information, but Far East National Bank will never ask you to verify personal financial information in pop-ups.
Identity theft occurs when someone steals your personal information without your permission to commit fraud or other crimes. Identity thieves can use your information to take over an existing account, open new accounts in your name, obtain loans and credit cards, and even rent apartments. There are a variety of ways identity thieves can gain access to your personal information, including dumpster diving, skimming, phishing, changing your address, stealing, and pretexting. For additional information on identity theft and learning how to take measures to protect yourself, visit these additional resources:
Protect Your Personal Information
Protect Your Financial Information
Protect Yourself Online
To learn more about how you can protect yourself online, visit OnGuardOnline.gov, the federal government’s website to help you be safe, secure and responsible online.
Report Phishing and Email Scams
If you receive an email claiming to be from Far East National Bank that appears to be suspicious, do not reply or click on the link provided in the email. To report a suspicious email that uses Far East National Bank’s name, please forward your email with all headers to firstname.lastname@example.org, contact us via our secure contact form, or call us at (213) 687-2715.
If you believe you are a victim of fraud, call us immediately at (213) 687-2715, so we can take steps to help protect you.
Report Identity Theft
If you're concerned that someone has unauthorized access to your personal information, please call us immediately at (213) 687-2715, so we can take steps to help protect you. You should also consider reporting your concerns to the following agencies and organizations. Keep track of the organizations you contact.