People Pay Service Agreement & Disclosure

This People Pay Service Agreement and Disclosure (“Addendum”) incorporates, supplements, and supersedes where inconsistent, the terms of your eBanking Agreement and Disclosure (the “Agreement”) with us and sets forth the terms and conditions of the People Pay service (“Service”) offered by Cathay Bank. In this Addendum, “you” refers to each owner and authorized signer on the accounts that may be used with the Service. The terms “we,” “us” and “Bank” refer to Cathay Bank. Terms not otherwise defined in this Addendum will have the same meanings as set forth in the Agreement. Your use of the Service will be deemed further evidence of your agreement to these terms.

  1. Your Equipment. Before you can use the Service, you must be enrolled for our eBanking service. You also will need the equipment described in the Agreement. If you are unable to connect to the Service for any reason, please contact us at 1 (800) 600-7125.

  2. Your Accounts. In order to use the Service, you must have an eligible checking account with us. At our discretion, we may refuse to allow certain accounts to be linked to any Service.

  3. Fund Transfers. You can use this Service to send funds from your designated consumer account with us to other consumer accounts within the United States or by check to a designated address.

    Sending Funds. You may instruct us to send funds from your Bank account to a recipient that you designate. There are several ways to send funds using this Service. If you know the recipient’s account information (e.g., account number and bank routing number) or U.S. mailing address, you can instruct us to send funds directly to that account or mailing address (each, a “One-Step Transfer”). If you do not know the recipient’s account information or mailing address, you can instruct us to send an email or SMS text message to the recipient, advising the recipient of the pending transaction and asking the recipient to provide the account information or U.S. mailing address and other information we need to complete the transfer (each, a “Two-Step Transfer”). [Note: We may modify the recipient’s address to accommodate special processing requirements.].

    Each time you instruct us to process a Two-Step Transfer, you warrant to us that you have obtained the recipient’s permission to send SMS text messages to the mobile phone number you provide to us with your instructions. You authorize us to act as your agent and attorney-in-fact for the limited purpose of communicating with recipients regarding your transactions (e.g., sending SMS text messages on your behalf).

    Transfers may be sent to recipients either as electronic transfers (e.g., where you or the recipient provide us with the recipient’s account information) or as checks (e.g., transfers sent to a U.S. mailing address). Electronic transfers will normally be deposited to the recipient’s account within three business days of the scheduled transfer date for One-Step Transfers or, in the case of Two-Step Transfers, the date we receive all information we require from the recipient for the electronic transfer. Transfers sent by check may not be placed with the U.S. Postal Service until the business day following the scheduled transfer date for One-Step Transfers or, for Two-Step Transfers, the date we receive all information we require to send the transfer by check. Note: It could take several days after the check is issued for it to be received by the recipient through U.S. mail.

    We may charge your account for electronic transfers as early as the scheduled transfer date and credit funds to an omnibus account used to process transactions. For transfers made by check, your account will be charged when the check (i.e., demand draft) is presented to us for payment. If a recipient fails to respond to the email or text message sent in connection with a Two-Step Transfer within 10 days or the transfer cannot be made for any other reason, we will notify you and, if the transfer amount was previously charged to you, return the transfer amount to your account.

    The cutoff time for submitting transfer instructions is 6:00 p.m. Instructions received on a weekend, or holiday, or after the cutoff hour on a business day may be processed by us on the following business day. We will provide an electronic confirmation number at the time that you set up each transfer instruction.

    Erroneous Transfer Instructions. You assume sole responsibility for you and/or the recipient accurately describing transfer amounts, accounts, financial institutions, and addresses. We are not responsible for confirming such information, or for monitoring or refusing to process duplicate transfer instructions. If you give us a transfer instruction (or the recipient gives us information related to your instruction) that is incorrect in any way, you agree that we may charge your account for the transfer whether or not the error could have been detected by us. We are not obligated to detect errors in transfer instructions.

    Rejecting Transactions. We may reject transfer instructions with or without cause or prior notice. If we do, we may notify you of the rejection orally, electronically or in writing. We may reject a transfer instruction, for example, if you do not have sufficient available funds to cover the transfer or the transfer instruction is unclear, ambiguous or incomplete. If we reject an instruction to transfer funds from your Bank account, you will need to re-enter the information if you wish to make the transfer at a later date.

    Not all types of accounts are eligible for this Service. Be sure to check with us and other financial institutions for restrictions regarding transfers to and from accounts (e.g., 401k, IRA, savings and money market accounts). We are not responsible for any costs or losses incurred from fund transfers that are not permitted under such restrictions by the account provider or those imposed by applicable law.

    Cancelling and Changing Transfer Instructions. Your ability to cancel or change a transfer depends on the method you use to send funds through the Service. If you request a Two-Step Transfer, you may cancel or change the transfer by deleting your instruction from the transfer screen any time before it is claimed by the recipient. After that, you do not have a right to cancel or change a Two-Step Transfer. If you request a One-Step Transfer, you do not have a right to cancel or change the transfer after it is submitted to us. Although we may attempt to act on any cancellation or change request you make (e.g., if it is received in a time and manner which permits us to do so), we assume no responsibility for failing or refusing to do so, even if we could have effected the cancellation or changed the transaction. Our acceptance of any cancellation or change request will not obligate us to accept any future request for cancellation or to otherwise change the transfer. You agree to indemnify, defend and hold us and our agents harmless from any loss, damage, claim, action, and liability that results, and any charges and costs we or our agents incur, in connection with any request by you to cancel or change a transfer instruction.

    You may stop the payment of any outstanding Service check by calling us at 1 (800) 600-7125 or by coming into our local branch office. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call (see our fee schedule for costs associated with stop payment orders). If we do not receive written confirmation within 14 days, we may treat your verbal stop payment order as no longer binding. We must receive your stop payment order at a time and in a manner which affords us a reasonable opportunity to act upon it. Stop payment orders are effective for six months.


  5. Hours of Operation; Service Unavailability. You can use the Service 7 days a week, 24 hours a day. There may be times, however, when all or part of the Service is temporarily unavailable due to system outages, maintenance or technical difficulties, including those of the Internet service provider or software provider. We may suspend this Service immediately if we believe the security of the Service has been compromised or we question the legality of any transaction. We assume no responsibility for any damage or delay that may result from such unavailability.

  6. Privacy. We may release information about you, your accounts and the transactions you perform to companies that perform services for us (such as check printers and data processing firms), with your permission, to our affiliates, and as permitted by law. We may disclose information, for example: where it is necessary or helpful for completing a transaction; to report the existence, history and condition of your account to credit reporting agencies; and to comply with government agency and court orders. Please see our Privacy Policy web page or call us at 1 (866) 336-2872 for information about how we gather, use and secure nonpublic personal information about you.

  7. Discrepancies. We assume no responsibility for the accuracy or timeliness of information provided by, or retrieved from, other institutions or other parties to your transactions. You agree to provide us with prior written notice of any changes in your designated accounts with payees and other institutions that would affect our right or ability to process Service transfers.

    If a transfer instruction identifies a recipient or a bank by name and account or other identifying number, we and other financial institutions may process the transaction solely on the basis of the number, even if it identifies a different person or entity from what is indicated in the instruction. We have no obligation to identify and investigate discrepancies between names and numbers.

  8. Business Days. Our business days are Monday through Friday, excluding holidays.

  9. Documentation. We will send or make available to you a monthly deposit account statement unless there are no electronic fund transfers in a particular month. In any case, you will receive or have electronic access to a statement at least quarterly.

  10. Service Fees. There are no fees for transferring funds through the Service. We may impose a charge for transfers drawn on non-sufficient funds (see our fee schedule for NSF fees and other fees that could affect your accounts). We are not responsible for any fees that may be billed to you by your Internet service provider.

  11. Limitations. We reserve the right to limit the frequency and dollar amount of transfers for security reasons. Transfers may only be made to and from an account in the United States, and only in U.S. dollars. Service transactions are limited to $500.00 per transaction and $1,000.00 per day. We may change these limits at any time. If your transaction is scheduled to occur on a weekend, a holiday, or after our cutoff hour, we may determine your transaction limitations as if the transaction occurred on the following business day. We may permit you to exceed these limits from time to time at our sole discretion, but may cease doing so at any time and without prior notice.

    We may refuse to permit a Service transaction at any time and without prior notice if we believe it may violate applicable law. See your account agreement for further details.

  12. How to Notify Us of a Problem. If you have a question about a Service transaction, believe your User ID or Password has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call or write to your branch of account (the phone number and address are shown on your statement). You can also call us at 1 (800) 600-7125 or write to us at Cathay Bank, Attention: Internet Banking Services, P.O. Box 54198, Los Angeles, CA 90099-9182.

  13. Your Responsibility. Tell us AT ONCE if you believe your Password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your Password without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Password, and we can prove that we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed or otherwise made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

  14. Our Responsibility. If we do not complete a transfer on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for example, if: (a) we process your transfer in a timely manner, but the recipient rejects your transfer or fails to process it in a timely manner; (b) your account does not contain sufficient available funds to make the transfer, or the transfer would exceed the credit limit on any overdraft line you have with us; (c) the money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or claim restricting the transfer; (d) the recipient or transaction information you supply to us is incorrect, incomplete or untimely; (e) the system was not working properly and you knew about the problem when you requested the transfer; (f) circumstances beyond our control (such as fire, flood, viruses, computer breakdowns or telecommunication problems) or rolling blackouts prevent the transaction, despite reasonable precautions that we have taken; (g) you do not authorize a transfer early enough for your transfer to be made and properly credited by the recipient by the time it is due; (h) a transfer could not be completed due to the system’s unavailability; or (i) you fail to follow our on-screen instructions properly. There may be other exceptions stated in our agreement with you.

  15. In Case of Errors or Questions about Your Transfers. Call or write to us at the number or address listed in Section 12 as soon as you can if you think your statement is wrong or if you need more information about a transaction listed on the statement. We must hear from you no later than 60 days after we sent or made available the FIRST statement on which the problem or error appeared. You must: (a) tell us your name and account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time that it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, we may take up to 90 days to investigate your complaint or question, and up to 20 business days to credit your account for the amount you think is in error.

    We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  16. Limitation on Time to Sue. Unless otherwise required by law, an action or proceeding by you to enforce an obligation, duty or right arising under this Addendum or by law with respect to the Service must be commenced no later than one year after the day the cause of action accrues.

  17. Indemnification. Except as otherwise set forth in this Addendum, you agree to indemnify, defend and hold us harmless from all claims, actions, proceedings, fines, costs and expenses (including, without limitation, attorney fees) related to or arising out of: (a) your actions and omissions in connection with your accounts or our Service, or (b) our actions and omissions, provided that they are taken/omitted in accordance with this Addendum or your instructions. This provision shall survive the termination of this Addendum.

  18. Other Terms. Please see the Agreement for other terms relating to this Service (e.g., waivers, governing law, and overdrafts). You agree to comply with the Terms and Conditions found at our web site, as well as any Service guidelines and instructions set forth at that site. Unless we agree otherwise in a writing that specifically refers to this Addendum, this Addendum, the Agreement, our web site terms and conditions, and your account agreement contain all of the terms of our agreement with you with respect to the Service.

  19. Change in Terms. We may add to, delete from, or change the terms of this Addendum at any time by sending a notice to any of you at the mail or e-mail address shown in our records, by posting the notice or an amended Addendum or agreement on our web site, or by delivering it to you. You may choose not to accept the change by closing your account(s) or terminating this Addendum and your use of the Service. Note: Some of our Services may not be available at all times. We may make additional Services or new features available from time to time.

  20. Termination. We may terminate or suspend your access to all or part of the Service at any time, with or without cause. Without limiting the preceding sentence, we may terminate or suspend your use of the Service if you have three or more overdrafts or non-sufficient funds transactions on your accounts during any rolling 12-month period. If you decide to cancel the Service, call us at 1 (800) 600-7125 or write to us at Cathay Bank, Attention: Internet Banking Services, P.O. Box 54198, Los Angeles, CA 90099-9182. Let us know if you have any outstanding scheduled transfers that you also wish to cancel. Unless you advise us not to make such transfers, you will be responsible for any transfers we make following your notice of termination. We may refuse to make scheduled Service transfers following termination of the Service. Any indemnification required by this Addendum shall survive its termination.

  21. Business and Other Non-personal Accounts. Our obligations set forth in Sections 14 and 15, and the limitations on customer liability set forth in Section 13 and in periodic statements, do not apply in the case of business or other non-personal accounts. The owners of those accounts must notify us immediately if they discover any unauthorized transactions or errors, and must send us a written notice of the problem within a reasonable time (not to exceed 14 days from the date of discovery or their receipt or the availability of the first statement or notice reflecting the problem, whichever occurs first). Under no circumstances will we be liable for any special or consequential damages involving such accounts. We may process any online instruction we believe is given by any of you if the instruction is accompanied by your Password, and you will be obligated for the transfer or payment, even if the instruction is not transmitted or authorized by you. Each time you use the Service to submit a transfer or payment instruction to us, you warrant that our security procedures are commercially reasonable (based on the normal size, type, and frequency of your transactions).



(Rev. 03/16) (CB 10/17)