People Pay Frequently Asked Questions

People Pay is a convenient, easy, and safe way to send money from your Far East National Bank account to just about anyone using either an email address, a mobile number, a mailing address, or bank account information.

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your device. Check with your wireless provider for more information.

You may send money from your Far East National Bank checking or money market accounts. Payments and transfers from money market accounts are limited. Please refer to your Deposit Agreement with us for additional details.

Enrolling for People Pay is easy. Simply login to eBanking and click on the Pay People icon in the Money Center. On the enrollment screen, review and agree to the terms of the People Pay Service Agreement and Disclosure and click “Enroll.” Follow the on-screen instructions to complete the enrollment. It may take up to 2 business days for approval/activation.

Yes, once you have successfully enrolled using the eBanking service, People Pay is available from both eBanking and our Mobile Banking App (iPhone® and Android™ smartphone Apps only).

No. You can send money to almost anyone. If the person is not already registered with People Pay, they will receive an e-mail or text message with instructions on how to claim their money. The recipient will be directed to use a secure website to claim their money. They can select how they wish to receive their money, either directly to their account or by having a check mailed to them, and must provide their required information to complete the transfer.

  1. Send to email or mobile number. Allow the contact to decide how they want to claim the money. We will send an email or text message to notify your contact with the instructions explaining how to claim the money.
  2. Deposit to bank account. If you know the contact’s account number and the routing and transit number of the financial institution where the account resides, you can deposit money directly into that account.
  3. Mail a check. If you have the contact's mailing address, you can send them a check.

This will depend on the payment method selected. A payment to be deposited to a bank account can take up to 3 business days from when it has been sent or claimed. A payment by check could take several days after a check is issued for it to be received by the recipient through the U.S. mail.

No. People Pay payments can only be sent to people with a bank account and/or mailing address within the U.S.

Yes. The transaction limit is $500 with a limit of $1,000 per day.

If you send a payment using an email address or mobile number, the recipient will have 10 days to claim the funds. If the funds are not claimed within 10 days, the payment will expire and can no longer be claimed.

Your ability to cancel a payment will depend on the method you use to send the funds. If you send a payment using an email address or mobile number, you may cancel the payment any time before the recipient has claimed the payment. Once it has been claimed, you may not cancel the payment. If you send a payment using the deposit to bank account or mail a check option, you may not cancel the payment.

If the payment was sent using your email address or mobile number, you will receive an email or text message with instructions on how to claim the money. If the payment is sent to your registered People Pay email address or mobile number, you will receive notification, and be directed to claim the payment through eBanking or the Mobile Banking App. If the sender sends a payment using your bank account information, it will be deposited directly to your account. If the sender uses your address to mail you a check, you will receive a check via the U.S. mail.

If you have other questions or need help, you can contact us at 1(800) 600-7125 during our normal business hours or by email at consumer@fenb-us.com.